Terms & Conditions
Kamni Jewelry FZCO
1. General terms
1.1. These terms and conditions (hereinafter referred to as “Terms") govern the access to and use of https://kamni.ae/ website of Kamni Jewelry FZCO (“Kamni,” “we,” “our,” or “us”), dully registered under the laws of United Arab Emirates, operated at the registered address: Unit GDP 4-2-207 (Trading), Unit GDP 1-113B (Industrial), Gold and Diamond Park, Dubai, United Arab Emirates.
1.2. You, the "Customer," "you," or "your," agree to be bound by these Terms, our Privacy Policy, and any other policies mentioned here by using our website to access, browse, or make a purchase.
1.3. Kamni Jewelry FZCO is established in Dubai, United Arab Emirates, and has a license to trade and manufacture jewelry, including items crafted from precious stones like diamonds, gold and other precious metals.
1.4. At our sole discretion, we reserve the right to update, modify, or replace any part of these Terms. Changes will take effect as soon as they are posted on our website. It is your duty to periodically review these terms in order to be aware of any modifications.
1.5. All users of the website, including but not limited to visitors, registered Customers (if applicable), and product buyers, are subject to these terms.
1.6. You are not permitted to use our website or buy our products if you disagree with any of these terms.
2. Products and Services
2.1. Kamni specializes in the design, manufacturing, and sale of fine jewelry items, including but not limited to pieces made of gold, diamonds, and other precious stones.
2.2. We provide the most accurate descriptions and images of every product on our website. However, due to the inherent properties of gemstones and variations in digital display settings, minor variations in color, size, weight, or appearance may occur.
2.3. Product prices are shown on the website in the relevant currency and could change at any time without warning. Orders that have already been confirmed and accepted will not be impacted.
2.4. Product availability is influenced by production capacity and stock levels. We maintain the right, at any time and without liability and/or explanation, to discontinue any product.
2.5. If Kamni determines that an order is fraudulent, unauthorised, or violates these Terms, we reserve the right to reject it.
3. Order and Payment
3.1. The guest checkout system is used on our website. You are not required to make user profiles or personal accounts. The only way to place an order is to check out as a guest.
3.2. The Customer must choose the item or items they want, fill out the necessary order information (name, delivery address, and valid contact details), and then go forward to pay for the purchase. The Customer confirms to the completeness and correctness of the information supplied by placing an order. Any delays, non-delivery, or extra expenses brought on by mistakes in the information provided are not Kamni's responsibility.
3.3. An order confirmation will be sent to the email address the Customer provided at checkout as soon as the payment has been successfully processed. The order's receipt and acceptance are acknowledged by this confirmation.
3.4. The following options can be used to pay for purchases made on our website: Credit and debit cards (Visa, Mastercard, and other accepted providers as displayed at checkout), Google Pay, Apple Pay, Cryptocurrency (options available at checkout).
3.5. Value Added Tax (VAT), where mandated by law, and applicable delivery fees are included in all final product prices listed on the website.
3.6. The currency displayed on the website at the time of checkout is used to process transactions. Additional bank fees, foreign exchange fees, or other transaction fees may be applicable, contingent on the Customer's payment provider. These fees are entirely the Customer's responsibility.
3.7. At the time of purchase, all payments must be authorized. Kamni retains the right to refuse, cancel, or refund any order, if:
(a) the payment is unsuccessfully authorized,
(b) the order is suspected of being fraudulent or illegal, or
(c) the product is unavailable or cannot be fulfilled for any reason.
3.8. The order becomes legally binding after payment has been verified and an order confirmation has been sent. Changes or cancellation requests will be handled at Kamni's sole discretion and might not always be feasible, especially for jewelry items that are made to order or customized.
4. Shipping and Delivery
4.1. Delivery charges are included in the final product prices listed on our website. There won't be any extra shipping costs at checkout or when the item is delivered.
4.2. A confirmation email will be sent to the Customer's address at checkout following order completion and successful payment. This email serves as confirmation that your order has been accepted and is under the processing.
4.3. Delivery will take place within 14 (fourteen) working days of the order confirmation date if the chosen product, including the ring size or particular variation, is in stock. Delivery will take place within 30 (thirty) working days of the order confirmation date if the product needs to be manufactured.
4.4. Kamni uses a reliable courier network to deliver orders. The delivery status will be confirmed upon receipt and communicated directly through our courier network.
4.5. After a product is delivered to the address the Customer provided at checkout, ownership and the risk of loss transfer to the Customer. Any loss, theft, or damage that happens after a confirmed delivery is not Kamni's responsibility.
4.6. The Customer shall make sure the delivery address and contact details entered during the checkout process are correct and easily available. Additional delivery arrangements may be needed at the Customer's expense and responsibility if delivery cannot be completed because of inaccurate information or the Customer's unavailability.
5. Exchange
5.1. Every piece of jewelry that Kamni Jewelry FZCO sells is constructed from premium materials and goes through a multi-step quality control procedure before being delivered. Under these Terms, Kamni offers exchange options for the bought jewelry. Please note that under these Terms, jewelry may be exchanged only for the same model as the originally purchased item.
5.2. Jewelry exchange is possible when (a) the delivered jewelry has manufacturing defect/s and such defect has been confirmed by the Kamni relevant specialist, or (b) the purchased jewelry size is of the wrong size, provided that resizing is not technically possible. Please note that in case of resizing additional charges may be applied.
5.3. In the occurrence of the circumstances outlined in 5.2 clause, within 14 calendar days after the purchase you shall visit Kamni's workshop or Kamni authorized service center/s requesting the exchange of purchased jewelry.
5.4. For the exchange eligibility you must show your purchase receipt and have the jewelry with you proving that it is of wrong size or defective.
5.5. In case Kamni’s relevant specialist confirms that the jewelry is subjected to repair under the terms of Article 6 (Warranty), Kamni has a right, in its own discretion to repair it according to the terms and conditions of Article 6 (Warranty).
5.6. If Kamni’s relevant specialist approves that the jewelry shall be exchanged, Kamni will exchange it in a reasonable time after receiving the purchased jewelry. Once the exchanged jewelry is ready for collection, Kamni will contact you for pick up.
6. Warranty
6.1. All jewelry items from Kamni are covered by a 12-month warranty from the date of purchase, as a proof of warranty, the warranty certificate will be issued to the Customer at the purchase place. As part of our commitment to preserving each piece's long-lasting beauty, the Customer is entitled to both standard warranty services and access to the exclusive KAMNI Privé Care (or KAMNI Maison Care) care program during this time.
6.2. Services under warranty include:
(a) Removing manufacturing defects that have been proven by Kamni specialists,
(b) Examining and improving gemstone settings,
(c) Ring resizing (if feasible), additional charges may be applied,
(d) Restoring and adjusting clasps, pins, or locks,
(e) The jewelry item will be professionally cleaned and polished once.
6.3. Warranty does NOT cover:
(a) Mechanical harm brought on by collision, dropping, or negligent handling,
(b) Repairs or modifications made by outside jewelers or service providers,
(c) The jewelry's inherent wear and tear from regular use,
(d) Damage brought on by exposure to harsh chemicals, such as those found in cosmetics, perfumes, and household cleaning products,
(e) Jewelry or any of its parts being lost because of the Customer's negligence.
6.4. The official warranty certificate and proof of purchase must be presented by the Customer in order to receive services under the warranty or KAMNI Privé Care/KAMNI Maison Care.
6.5. Only Kamni's workshop or Kamni authorized service center/s perform/s warranty and premium care services.
6.6. To the greatest extent allowed by law, Kamni disclaims all other warranties, whether express or implied, unless specifically stated in this warranty. Any indirect, incidental, or consequential damages—including but not limited to jewelry loss, theft, or damage that occurs after confirmed delivery—will not be covered by Kamni.
7. Intellectual Property Rights
7.1. Kamni or its licensors are the sole owners of all intellectual property rights pertaining to the Kamni Jewelry brand and its goods, including but not limited to jewelry designs, trade names, trademarks, logos, website content, product descriptions, images, photographs, graphics, and general website layout.
7.2. Without Kamni's prior written consent, the Customer and any third parties are strictly prohibited from copying, reproducing, distributing, publishing, transmitting, creating derivative works, or otherwise exploiting any portion of Kamni's intellectual property.
7.3. Except for personal, non-commercial use that is directly related to the purchase and enjoyment of products, the Customer does not acquire any license or right to use Kamni Jewelry's intellectual property for commercial or non-commercial purposes by using our website or making a purchase.
7.4. The relevant copyright, design, and intellectual property laws provide protection for Kamni's jewelry creations. Unauthorized duplication or imitation of our designs is illegal and can result in legal action.
7.5. Some of the names, logos, or content on the website might belong to third parties as trademarks or intellectual property. Nothing in these terms should be interpreted as giving third parties the right to use their intellectual property without first getting their permission.
7.6. Kamni Jewelry FZCO monitors any potential intellectual property abuse. In the United Arab Emirates and abroad, unauthorized use will be prosecuted to the fullest extent allowed by applicable law.
8. Privacy Policy
8.1. The following personal data could be taken when you place an order or use our website: full name, phone number, email address, address for delivery.
8.2. We utilize the data gathered for the following objectives:
(a) To fulfill and deliver your orders,
(b) To provide updates and order confirmations,
(c) To answer questions and offer Customer service,
(d) To send promotional materials, marketing messages, and exclusive deals (as allowed by law and based on your preferences),
(e) To enhance our offerings and customize your purchasing experience.
8.3. By giving your personal information, you agree to receive marketing messages from the Kamni via email, SMS, and other platforms. You can unsubscribe at any time by contacting us directly or by following the unsubscribe instructions in our messages.
8.4. Your personal information is never sold to or shared with third parties for their own purposes. To deliver targeted campaigns, we might, nevertheless, make use of third-party marketing and advertising platforms (like Google Ads, Meta Ads, etc.). According to their privacy policies, a small amount of data may be posted to these platforms in these circumstances solely for advertising purposes.
8.5. We take appropriate precautions to guard against unauthorized access, use, or disclosure of your personal information. Your data is safely kept and only kept for as long as is required by law or to achieve the goals specified in this privacy statement.
8.6. By sending email to admkamnijewelry@gmail.com email address, you might be able to:
(a) View the personal information we have about you,
(b) Request that any incorrect information be corrected,
(c) Request that your data be deleted (subject to legal obligations),
(d) You can change your mind at any time about receiving marketing communications.
8.7. Cookies and related technologies may be used by our website to improve functionality, track site traffic, and assist with marketing initiatives. You agree to the use of cookies in line with our relevant policies by using our website.
8.8. The Privacy Policy may be updated periodically to take into account modifications to our procedures, technological advancements, or regulatory requirements. The "last updated" date will be displayed at the top of any updated versions that are posted on our website.
9. Limitation of Liability and Responsibility
9.1. The use of our website, the purchase or use of our products, or reliance on any information provided will not subject Kamni, its directors, officers, employees, affiliates, and agents to any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or replacement costs, to the extent allowed by applicable law.
9.2. Our liability for any jewelry item cannot be greater than the actual purchase price that the Customer paid for that particular item.
9.3. Kamni is not liable for any losses or damages brought on by:
(a) The Customer's inaccurate or lacking information at the time of checkout,
(b) Delivery delays brought on by courier services, customs officials, or circumstances outside of our control,
(c) Normal jewelry wear and tear, abuse, carelessness, or incorrect handling,
(d) Unauthorized third parties performing repairs, alterations, or modifications,
(e) Failure of the Customer to follow maintenance and care guidelines.
9.4. Our website's content, including product descriptions and photos, is only meant to be used for general informational purposes. Despite our best efforts, Kamni Jewelry FZCO cannot guarantee that all information will be accurate, comprehensive, or up-to-date.
9.5. Any delay or failure in fulfilling Kamni's responsibilities under these terms and conditions that arises directly or indirectly from events outside of its reasonable control (a "Force Majeure Event") will not subject Kamni Jewellery FZCO to liability.
9.6. Force Majeure Events include, but are not limited to: natural disasters such as floods, earthquakes, fires, or storms, acts of war, terrorism, armed conflict, or civil unrest, governmental actions, sanctions, or trade restrictions, epidemics, pandemics, or public health emergencies, strikes, labor disputes, or shortages of materials or transportation, courier or supply chain disruptions, factory shutdowns, or border closures, power failures, internet outages, or other technical disruptions beyond Kamni’s control.
9.7. When a Force Majeure Event happens, Kamni will notify you as soon as it can, explaining the event's nature, its anticipated duration, and how it will affect Kamni's capacity to fulfill its responsibilities. Kamni's responsibilities under these Terms will be suspended during the Force Majeure Event. Deadlines for performance, such as those for manufacturing or delivery, will be extended for as long as the event lasts.
9.8. Any losses, expenses, or damages resulting from delays or non-performance brought on by a force majeure event will not be covered by Kamni.
10. Governing Law and Dispute Resolution
10.1. Regardless of conflict of law principles, the laws of the United Arab Emirates shall govern and be construed in relation to these Terms and Conditions and any disputes arising out of or related to them.
10.2. The Customer agrees to contact Kamni at admkamnijewelry@gmail.com in an effort to settle the dispute in good faith before starting legal action. In case the dispute is not solved amicably, it shall be solved as per the laws and regulations stated by the laws of United Arab Emirates.
10.3. This clause does not prevent Kamni from taking prompt legal action in any jurisdiction where its brand reputation, confidential information, or intellectual property rights are being threatened or violated.
11. Final Provisions
11.1. The entire agreement between Kamni Jewelry FZCO and the Customer regarding the use of our website and the purchase of our products is outlined in these Terms and Conditions, our Privacy Policy, and any other policies specifically mentioned.
11.2. Kamni retains the right, at its sole discretion, to update, modify, or replace any portion of these terms at any time. Modifications will be effective as soon as they are posted on our website. It is the Customer's responsibility to periodically review these terms. Acceptance of the updated Terms is indicated by your continued use of our website after the changes are posted.
11.3. The remaining clauses of these terms will remain fully enforceable in the event that a court of competent jurisdiction finds any of them to be unlawful, invalid, or unenforceable.
11.4. Any failure or delay in performance brought on by events outside of Kamni's reasonable control—such as natural disasters, government actions, war, terrorism, labor disputes, supply chain interruptions, courier problems, or technical malfunctions—will not be held against Kamni.
11.5. Without Kamni's prior written consent, the Customer is not permitted to assign, transfer, or delegate any rights or obligations under these Terms. In connection with a merger or asset sale, Kamni may assign or transfer its rights and obligations under these Terms to affiliates or successors.
11.6. Any provision of these Terms that Kamni fails to enforce does not amount to a waiver of that provision or of any other rights.
11.7. If you have any questions regarding these Terms and Conditions, please contact us at:
Kamni Jewelry FZCO
- Unit GDP 4-2-207 (Trading) Unit GDP 1-113B (Industrial) Gold and Diamond Park, Dubai, United Arab Emirates
- Email: admkamnijewelry@gmail.com